Deposit  

A 50% non refundable deposit is required when you place your order, and the balance is required just prior to your order being dispatched to you.

 

Payment methods

Payment can be made securely via PayPal (you can use your debit or credit card and don't need a Paypal account) or you can send a personal cheque.  I will send you an e-mail with full details when payment is required.

 

Proofs

A proof will be sent to you for approval of the design and wording before work commences.

In the unlikely event that an error has occurred, please notify me as soon as possible, and within 7 days of receipt of your order, so that it can be corrected immediately. Any errors made by me will of course be rectified free of charge, however I will have to make a charge for any errors made on your behalf. Therefore, please make sure you check your requirements and the proofs very carefully.

You are responsible for ensuring that you have permission to use any material (e.g. poems or hymns) which you ask me to include in your wedding stationery and in particular you indemnify Caroline Shutler and Silver Dove Designs against any action brought against them for breach of a third party's copyright.

 

Quality 

Please bear in mind that each invitation / item is handmade, therefore each one may differ very slightly. This should not be regarded as a fault but as the individuality of your bespoke design. 

 

Postage

Postage and packing will be calculated once your order is completed and ready to send, as this is obviously dependant on weight. I will advise you of the amount so that you can include it in your final payment. Your stationery will usually be sent either via a courier or Royal Mail Special Delivery Next Day so a signature will be required on receipt.  (This also provides insurance cover for your stationery).  Please be assured that I only ever charge you what the P&P costs me. 

Where possible I try to recycle packaging and boxes to help the environment.